Jonathan Kaiser
Jonathan Kaiser UX Design
Giftbomb-Mockup-FINAL.png

Giftbomb

feature design for mobile app

WK5-Giftbomb-Mockup-3Up-FINAL.png

Giftbomb


 

Project Summary

Giftbomb is a mobile gift card app that lets users easily search for and purchase digital gift cards, and send them to friends and family. Giftbomb came to my team for help designing new features that would increase user engagement and sense of emotional connection. With Giftbomb’s goals and values in mind, my team worked to research and rapid-prototype a set of new feature concepts. From there, I created high fidelity wireframes and a functional prototype with Axure.

Client

Giftbomb

Methods

Journey Mapping, Competitive Audit, Kano Analysis, Wireframes, Interactive Prototype

Deliverable

Annotated Wireframes

 

The Challenge

 

The User Journey

Early in the process, after an initial client meeting and personal tests of the app, I created a Journey Map to visualize opportunities for improvement from the perspective of both sender and recipient.

 
WK5-JourneyMap-Web.png
 

The Process

 

Collaborating with Business & Dev Teams

After brainstorming and wire-framing dozens of possible features, my team met with the business and development teams to scope timelines and business priorities for each feature.

 
Feature Cards with notes from the Business & Development Teams

Feature Cards with notes from the Business & Development Teams

 
 

Assessing User Priorities

To decide which concepts would ultimately move forward, we surveyed a set of typical users on 10 potential features. I collaborated with two other members of the team to conduct a Kano Analysis of user survey results provided by the client.

 
A grid of survey results for our Kano Analysis

A grid of survey results for our Kano Analysis

 
 

Value within Constraints

Given our development timeline of 6-8 weeks, I wanted to design features that were light on engineering and high on user value, helping this growing company to increase engagement with new users and existing users alike.

 
Discussing possible features with the team

Discussing possible features with the team

Designing in Response to Research

In response to research results, I contributed high fidelity wireframes of 4 new features, all focused on inspiring new forms of engagement and deepening users’ emotional connection to the gifting process. Leveraging what the app already did well and using the existing UI as a model, my new features focused on expanded gifting functionality and personalization. To help the client visualize two of the new features, I created a functional prototype using Axure.

 
 

The Designs

 

Functionality for Fun

My first 2 proposed features aim to inspire more frequent interaction by making gift giving fun and flexible. These features scored high in our user survey, and had high business potential as well.

Group Gifting

Send the same gift to as many friends as you want, simultaneously.

 
Wireframes for a “Group Gifting” user flow

Wireframes for a “Group Gifting” user flow

Regifting

Pass along an unwanted gift to someone who would appreciate it more.

Wireframes for “Regifting”

Wireframes for “Regifting”

 

Emotional Connection at a Glance

Gift giving should help people feel more connected to each other. By extension, this emotional response should connect to the Giftbomb brand as well. I prototyped two more features that let users personalize their experience. Above, the opportunity to customize a gift card with a personal photo.

 
Wireframes show 2 possible flows for personalizing a Giftbomb “card” with a photo

Wireframes show 2 possible flows for personalizing a Giftbomb “card” with a photo

 

Trust & Connection

Lastly, a personalization feature that appealed to users on both a practical and emotional level. The personalized text message served the emotional connection between sender and recipient, and increased users’ perceived trustworthiness of the brand.

 
Text Message Customization.png